Cancellation Policy – Smooth Ride Cab Service

• More than 24 hours before pickup: Free cancellation with a full refund.
• Within 24 hours of pickup: The booking may be non-refundable, depending on the service and booking terms.
• No-show: No refund will be provided if the passenger does not arrive at the agreed pickup location or cannot be contacted.
• Flight delays/cancellations: We monitor flight information where applicable and will work with the passenger to adjust the pickup time where reasonably possible.
• Force majeure: If the service cannot operate due to circumstances beyond our control, such as severe weather, road closures, or other emergency situations, we will work with the customer regarding a refund or alternative arrangement.
• Changes to bookings: Please contact Smooth Ride Cab Service as early as possible if you need to change your pickup time, location or passenger numbers. Changes are subject to availability.
• Late cancellation: Any applicable cancellation fee will be confirmed at the time of booking.